Your game size will be limited to the maximum number of players in your plan. If you have a 500 players plan, then each game you create can have up to 500 players. 

Perhaps you know one or two games that might exceed your player limit. You can purchase a Boost to increase the number of players for that game. We charge $500 per 1000 players for each Boost. 

If you reach your maximum number of players, the next player will not be allowed to join the game. SocialPoint notifies you by text or SMS when you get 90% and 100% of your plan limit. 

A event is how we organize your games in SocialPoint.  Events allow you to separate and organize games. Also, you can limit the users who can access each event.

An event can be a single event, event series, or a campaign that runs across several weeks and months. Here are some examples of hour might organize your events:

• 2022 Sales Kick Off
• Sales Training Games  (this could last all year)
• West Coast Sales Incentive Prize Wheel
• 2022 Trade Show Marketing Games
• 2022 Exhibit Booth passport game

Each event can have 1 Attendee participation game, 100 trivia games and 100 virtual prize wheels.

• Team Management
• Role Based Access for Users with granular access for administration and data access
• Audit Logs
• GDPR and CCPA support
• Reporting and Analytics
• Security

Included with each plan is the following:

• Onboarding training
• Live chat and email support
• Dedicated customer success manager

The onboarding process consists of the following activities:

• Get Started Training where we will talk to you about creating and organizing your games into events (or projects).
• 1:1 training per module (When you need it):  You won’t try to do everything at the same time. So, we will do a 1:1 training for each module – but only when you are ready for it.  Trivia games and virtual prize wheels can be learned in 30 minutes.  However, our Attendee Participation game has more options. So we like to offer more help to get you ready.

Yes!  You can purchase additional dedicated customer support to help you with the following:

• Turn over game building to your SocialPoint Customer success team.
• Set meetings with our team and your graphics designers and content creators.
• Training additional team members on SocialPoint.
• Join brainstorming calls with your event team.
• Provide dedicated support during your event (with 2 weeks advanced notice and staff availability).

Learn more: https://www.socialpoint.io/product/support-hours